banglawin's Privacy Policy

What Information We Collect

banglawin collects only the information necessary for the proper operation of the platform's services. Below is a description of the various categories of information:

1.1 Registration and Identity Information

When creating an account, you are required to provide the following information:

• Full name (as it appears on your national ID card)
• Date of birth (for age verification — minimum age for all services is 21+)
• Mobile number
• Email address
• Preferred password

1.2 Identity Verification Information

To maintain a secure environment and protect your account, we may request the following documents for identity verification if needed:

• Scan copy of National ID (NID) or passport
• Recent utility bill or any address verification document

1.3 Transaction Information

During deposits and withdrawals, the necessary transaction details related to your bKash, Nagad, Rocket, or Upay account are recorded. This includes the transaction amount, date, and payment method, but full financial credentials are never stored.

1.4 Technical and Usage Information

The following information is collected automatically to ensure the platform's performance and security:

• IP address and device information
• Browser type and operating system
• Time spent on the site and list of pages viewed
• Cookie and session data (see Section 07 for details)

Purpose of Information Use

banglawin uses your collected information only for the following purposes. Information is not sold or transferred to any commercial third party.

• Account management: Creating accounts, verifying logins, and confirming user identity.
• Transaction processing: Successfully completing deposits and withdrawals and resolving any transaction-related issues.
• Applying eligible bonuses: Correctly applying the welcome bonus, weekly reload bonuses, and other promotional offers.
• Security and fraud prevention: Detecting and preventing unauthorised access to accounts, money laundering, or any other irregularities.
• Customer service: Resolving enquiries and complaints made via live chat or email.
• Platform improvement: Analysing usage patterns to improve service quality.
• Communication: Sending important account-related notifications, security alerts, and information about service changes.

Information Storage and Security

banglawin uses industry-standard security measures to protect your information. Our servers are secured with SSL encryption, which protects data from third-party interception during transmission.

3.1 Encryption and Access Control

Your password is never stored in plain text — it is always encrypted using a strong hashing method. banglawin's internal staff can only access information relevant to their responsibilities — no one has unrestricted access to the entire database.

3.2 Data Retention Period

All information is retained while your account is active. Even after an account is closed, certain information may be retained for a specified period for legal requirements and dispute resolution purposes. Once that period has passed, the information is securely deleted.

3.3 Third-Party Services

When connecting with bKash, Nagad, Rocket, and Upay for payment processing, only the information necessary to complete the transaction is sent to their systems. These payment providers follow their own privacy policies and your financial information remains secure within their environment.

Circumstances of Information Disclosure

banglawin does not sell your personal information to any third party. However, information may be shared in the following limited circumstances:

4.1 Service Partners

Information is shared with partners providing payment gateways, IT infrastructure, and technical support only to the extent necessary for them to carry out their specific tasks. They may not use this information for their own purposes.

4.2 Legal Obligations

If banglawin is required to disclose information under applicable laws of Bangladesh or by order of a competent court, it is obliged to comply. In such circumstances, only the information legally required will be provided.

4.3 Fraud Prevention

If serious signs of fraud are detected on an account, specific information may be shared with the relevant authorities as required for the related investigation.

User Rights

banglawin believes that you have rights over your own information. You may exercise the following rights at any time:

• Right to access: You may request to know what information we have stored about you.
• Right to correction: You may request correction of incorrect or incomplete information.
• Right to deletion: You may request deletion of your information if there are no legal or contractual obligations preventing it.
• Right to object to processing: You may object to the use of your information for specific purposes.
• Opting out of marketing communications: You may remove yourself from promotional emails or messages.

To exercise these rights or to learn more about responsible gaming, contact our support team — we provide assistance in Bengali and English 24 hours a day, 7 days a week.

Minor Users and Age Restrictions

All services on banglawin are for persons aged 21 or above only. We do not knowingly collect information from any minor. If a minor has accidentally created an account and we identify this, that account and all associated information will be deleted immediately.

If you believe a minor has created an account on this platform, please notify our support team immediately.

Cookies and Tracking Technology

banglawin uses cookies on the website to improve your experience. Cookies are small text files stored in your browser.

7.1 Types of Cookies

• Essential cookies: Used to maintain login sessions, verify security, and save language preferences. The site will not function properly without these.
• Functional cookies: Used to remember your preferences and settings, making future visits more convenient.
• Analytics cookies: Used to understand which pages are used most and to identify areas of the platform that need improvement.

7.2 Cookie Control

It is possible to disable non-essential cookies from your browser settings. However, please note that disabling certain cookies may limit some specific features of the site.

External Links and Third-Party Sites

If the banglawin platform contains links to any external websites, banglawin is not responsible for the privacy policies of those sites. If you visit any external site, you are advised to read that site's own privacy policy.

Payment service providers such as bKash, Nagad, Rocket, and Upay have their own separate privacy policies and process your information within their own systems according to their own rules.

Policy Changes and Updates

This privacy policy may be updated from time to time due to changes in technology, business requirements, or legislation. If any significant changes are made, banglawin will notify you via your registered email or through a notice on the platform.

Continuing to use the site after any changes means you are considered to have agreed to the updated policy. You are advised to review this page regularly. More information about privacy and security is available in our FAQ section.

Contact Us

If you have any questions, complaints, or requests to exercise your information rights regarding this privacy policy, please contact us through the following: